CRTC wants Rogers to explain service set-up fee increase to $70

The CRTC is asking Rogers to explain how the recent increase of its service set-up fee from $60 to $70 on Rogers and Fido plans is consistent with the federal government’s recent amendments to the Telecommunications Act introduced this spring in Budget 2024. Division 37 of Bill C-69, An Act to implement certain provisions of the budget tabled in Parliament on April 16, 2024, which received royal assent on June 20, contains a prohibition stating, “A telecommunications service provider must not charge a fee to a subscriber that is related to the activation or modification of a telecommunications service plan, or any other fee...